In addition to HiThrive fulfilled reward marketplaces (Amazon, Premium gifts, eGift Cards, Charities, Cashouts), you can create a rewards catalog that incorporates items that are unique to your organization.

These items may include those in (2) categories: 

  1. Branded Merchandise (swag)
  2. Culture Rewards (Lunch with the CEO)

Branded Merchandise

To facilitate branded merchandise, HiThrive has integrated with several branded merchandise partners to automate the fulfillment of your desired products. Design your products, pull them into the HiThrive platform, and make them available for your team members to select or pre-connect them to a celebration (birthday, work anniversary, new hire announcement) for automated sends / fulfillment. Ask your account representative about how to get started.

In addition to HiThrive's integrated partners, if you have an existing relationship with a vendor, you can still add your products to HiThrive for your user's selection (or to connect to an automated celebration). The difference between this and one of the integrated partners is that these sends will not happen automatically. Designated team members will however receive notifications when a redemption occurs with the relevant information to manually fulfill the items.

Culture Rewards

Culture rewards include awesome $0 cost items (ex. VIP parking spot for the day, a playlist for the company happy hour, etc.), may have material value (ex. expense lunch with a work friend or company swag), or time-value (an additional day of PTO). All are unique to your organization. You create the items, add the images / descriptions, assign a point value, and will ultimately be responsible for fulfillment. For Culture Rewards, HiThrive will send admins a notification upon team member redemption to let you know that there is a reward to fulfill. A redemptions log can always be accessed in the Rewards Activity view. Once fulfilled, you can close it out as complete.

  • Product Title: Enter the name of your item (e.g., "Pet Bowl").
  • Product Description: Provide a brief description of the item.
  • Select Countries: Choose the countries where this product is available.
  • Product Images: Upload product images by dragging them into the upload box or clicking "Select images".
  • Product Cost: Set the points required to redeem the item.
  • Availability: Toggle "Available in company store" to make the item visible. Note: If not visible, the item is still available for Spot Celebration Senders and Admins to attach to celebrations.
  • Toggle "Item has variations" if your product has size, color, or other options.
  • Add each variation (e.g., "18 oz - White", "32 oz - White") and set their availability.

1. Manually Adding a Catalog Item

  1. Navigate to Rewards → Custom Catalog
    From the admin dashboard, go to Rewards and select Custom Catalog.

  2. Click "Add a Catalog Item"
    On the Custom Catalog page, click "Create catalog item" under Add a catalog item.

  3. Enter Basic Details

    • Product Title: Enter the name of your item (e.g., "Pet Bowl").
    • Product Description: Provide a brief description of the item.
    • Select Countries: Choose the countries where this product is available.
    • Product Images: Upload product images by dragging them into the upload box or clicking "Select images".
    • Product Cost: Set the points required to redeem the item.
    • Availability: Toggle "Available in company store" to make the item visible. Note: If not visible, the item is still available for Spot Celebration Senders and Admins to attach to celebrations.

     

  4. Add Product Variations (if applicable)

    • Toggle "Item has variations" if your product has size, color, or other options.
    • Add each variation (e.g., "18 oz - White", "32 oz - White") and set their availability.

     

  5. Preview and Save

    • Review the product details in the Preview step.
    • Click Save to add the item to your company store.

2. Importing Items from a Swag Integration

  1. Navigate to Rewards → Custom Catalog
    Go to the Rewards section and select Custom Catalog.

  2. Connect Your Swag Vendor

    • Click "See integrations" under Connect your swag vendor to view available integrations.
    • Follow the prompts to connect your swag vendor (e.g., Printful).
    • Reference the documentation in this knowledge base to complete your connection.

     

  3. Import Products from Integration

    • After connecting, click "Add a catalog item"
    • Click "Import product" under Import your company swag.
    • Select the vendor from the dropdown menu (e.g., Printful).
    • Browse available products and select the item(s) you wish to import (e.g., "Pet Bowl", "T-Shirt").
    • Click Import.

  4. Edit Imported Product Details

    • Once imported, edit the product details as needed (title, description, points cost, availability, etc.).
    • Confirm product images and stock status.
    • Click Save to add the item to your company store.

     

3. Managing Catalog Items

  • Edit Existing Items: Click on any item in your catalog to update its details, images, cost, or availability.
  • Remove Items: Deactivate or remove items no longer available to employees.
  • Track Stock: Manage stock status directly from the catalog page for both custom and imported items.