Overview
HiThrive’s Offboarding functionality ensures that team members who leave the organization still have an opportunity to redeem their earned points, even after losing access to the HiThrive platform. This feature is particularly useful for companies with HRIS-integrated user management, where employees are automatically removed upon departure.
By enabling offboarding, administrators can grant temporary access to select rewards catalogs and send redemption details to a team member’s personal email.
How to Offboard a Team Member
- Navigate to the Inactive Employee Section
- Go to the Users tab in the Admin Portal: HiThrive Admin Users
- Click on the "Inactive" tab.
- Select the Team Member
- Find the employee you want to offboard.
- Click the three-dot menu (•••) in the top right corner.
- Select “Offboard User”.
- Configure Offboarding Settings
- Choose the duration for access (e.g., minutes, hours, or days).
- Select which reward catalogs the user can access.
- Enter the team member’s personal (external) email address for redemption details.
- Click "Offboard User" to confirm.
- Confirmation & Monitoring
- The user will receive an email with temporary access to redeem their points.
- To track offboarded users, go to the “Offboarded” users tab.
How to Revoke Offboarding Access
- Go to the “Offboarded” users tab.
- Find the offboarded team member.
- Click the three-dot menu (•••) in the top right corner.
- Select “Revoke Access” to immediately disable redemption access.
Key Benefits of Offboarding
- Ensures departing employees can redeem earned rewards.
- Allows controlled access without full platform reinstatement.
- Customizable time limits for redemption.
- Supports HRIS-integrated organizations with automated removals.
By leveraging HiThrive’s Offboarding functionality, you can create a smooth rewards redemption experience for departing employees.