When a team member receives a celebration, the notification email is their first touchpoint. HiThrive lets you customize several elements of that email so it arrives looking and sounding like your company.
What you can customize
Banner image
A custom banner sits at the top of the email, above the celebration card. This is the most visible branding element and typically features your logo, brand illustration, or campaign artwork.
Celebration card
The card shown in the body of the email is pulled automatically from the design assigned to that celebration type. If you have separate designs for birthdays, work anniversaries, and new hire welcomes, each email will display the matching card without any additional setup.
💡 Card designs are configured separately. See our guide on creating custom card designs for specifications and file requirements.
Button color
The call to action button can be set to any color in your brand palette. Most companies match this to their primary brand color so it stands out against the rest of the email.
Copy
The headline and supporting text in the email body can be rewritten to match your voice. This includes the message that introduces the celebration and any framing you want to add about your recognition program.
What to send us
To set up or update your email template, send the following to help@hithrive.com:
Element | What we need |
|---|---|
Banner image | High resolution file (PNG or JPG) |
Button color | Hex code |
Copy | Your headline and body text |
Card designs do not need to be sent with this request. They are pulled from whatever design is already assigned to each celebration type.
Things to keep in mind
Banner images display across a range of email clients and screen sizes, so avoid designs that rely on small text or fine detail. Keep the focal point centered and give the artwork room to breathe.
Copy changes apply to the template as a whole, not to individual sends. If you want different messaging for different celebration types, let us know when you submit your request and we can configure them separately.
⚠️ Template changes are handled by the HiThrive team rather than self-serve in the admin portal. Allow a few business days for updates to go live, and let us know if you are working toward a specific launch date.