What are the different user (role) types?

HiThrive offers (3) user types which allow each organization to tailor their implementation for access to administrative functions, reporting, and and standard features.

User types

User – Access to HiThrive standard features which include shoutouts (peer-to-peer recognition) incl. points (if enabled) and rewards. 

Manager – All standard user-level features plus (1) the ability to give spot awards (/award command) and team-based reporting (see more on this below). 

Administrator – All manager-level features plus full administrative access (team.hithrive.com) including setup and reporting.

Setting user types

With the exception of the user who installs HiThrive who then is automatically designated as an account administrator, each member begins their HiThrive journey as a standard user.

To add administrators, visit the settings tab in the administrator portal and select which user(s) you would like to make administrators. 

There are (2) ways to create managers:

(1) Adding managers to a recognition channel. Adding managers to a recognition channel is the simplest of the two methods and gives each manager the ability to give spot awards (/award command). Managers set in this way do not have reporting access. To add managers, visit the recognition tab in the administrator portal and select the appropriate recognition channel. Finally, select which user(s) you would like to make managers in the channel managers section. 

(2) Adding managers using segments. HiThrive's segments are a way to build hierarchies and departments within HiThrive to match the design of your organization. Creating segments with managers gives managers access to both spot awards (/award command) as well as reporting access for their team of users (subordinates). To create segments and add a manager(s) to those segments see How do I build a hierarchy (with segments) in HiThrive?.