You only pay for points when employees redeem them for a paid item (such as an item on Amazon, a gift card, or a charitable donation). You never pay for any unused or unredeemed bonus and earned points never expire.
We offer (2) different payment methods for rewards points: Prepaid and Postpaid.
Prepaid points make it easy for an organization to pre-fund a rewards account that is then available to cover the cost of any team member redemptions. To fund your rewards (points) accounts, you can make a top-up here. You may fund your rewards account on any frequency and with any amount desired (there is no required minimum). When your balance is running low, HiThrive will automatically notify an administrator. If for some reason a team member makes a paid reward redemption and your rewards account is insufficient, we will also notify an administrator so that the account can be increased prior to declining the Users redemption.
Different than prepaid points, by enabling postpaid points HiThrive will simply charge your credit card in real-time to cover the cost of any team member's redemption. You can enable the postpaid option here.
Do I have to pay for all of my budgeted points?
Nope! We know that a percentage of budgeted points will never be earned or redeemed, so you only have to keep an account funded for actual redemptions. That means that points are "virtual" until they are spent on a paid reward. It also means that if you don't enable paid rewards catalogs and opt for a custom catalog instead (i.e. virtual cocktails with an executive), you never need to fund a rewards account at all.
How much should I fund my account?
This is completely up to you. For some organizations it is easier to fund a month, quarter, or year in advance. Others may take a more real-time approach. Both work all the same and we will notify you should your balance ever get low.
For more information on points budgeting and setup see How do points work.