How do points work?

HiThrive is proud to offer a recognition platform that is effective with and without points! 

What are points?

Points can be incorporated into shoutouts (peer-to-peer), awards (manager-only), and birthdays / service anniversaries to add a little extra meaning to the celebration.

How and when are points paid for?

Points are entirely virtual until they are spent on paid rewards, which means that there is no requirement to pay for points in advance. In fact, if you wanted to use points for fun and never turn on a paid catalog, points never cost anything and you never need to fund your rewards account!

For more information about funding your rewards (points) balance visit our article Paying for rewards (points) and top-ups.

Points on shoutouts

Enabling points on shoutouts creates a points-based peer-to-peer recognition program where all of your team members can participate. To enable points on shoutouts please visit our article What is a recognition channel or simply select the channel that you would like to add enable points on shoutouts in here. 

Points on awards

For a different take on points, you can enable points on awards which allow Users with the Manager user-type to give spot awards (/award) to team members. Awards are preconfigured to highlight specific moments of culture and contribution. To setup awards visit our article How do I create an award? or visit create an award here. To designate Managers and set a points budget please visit our article What is a recognition channel or simply select the channel that you would like to add enable points on awards in here. 

Points on birthdays & service anniversaries

Add points to your automated birthday and service anniversary celebrations so that your team members can select a meaningful gift for the occasion. To add points to birthdays please see our article How to setup automated birthdays or enable points on birthdays here. To add points to service anniversaries please see our article How to setup automated service anniversaries or enable points on service anniversaries here.

Common questions:

How do monthly points budgets work?

All points budgets (shoutouts & awards) are budgeted per User on a monthly basis. Any unused budget will be forfeit at the end of the month and each user will have their budget replenished to the desired amount.

Do points expire?

Earned points never expire! Spend them as quickly as their earned or save up for something really special. 

What happens to points when somebody leaves the organization?

When a team member is no longer part of your organization and is removed and/or loses access to your Slack workspace, their points are no longer accessible to them. This is because HiThrive's authentication works via Slack. As a reminder, you only pay for points once they are redeemed, so lost points have no financial impact to the organization.